Skye Soap Co

  • Home
  • About
  • Shop Online
  • Visit Us
  • Contact
You are here: Home / Terms & Conditions

Terms & Conditions

About Us

This web site is owned and operated by Isle of Skye Soap Company Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Contact Us

Isle of Skye Soap Company Ltd
Somerled Square
Portree
Isle of Skye
Scotland
IV51 9EH
Phone: (+44) 01478 611350
Email: sales@skye-soap.co.uk
Company number: sc208584

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

 We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

 We accept Visa and MasterCard, solo and maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

 If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

 When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Shipping & Handling charges £4.99 for UK customers, overseas at cost which will show you total price at checkout before you proceed.

Delivery Schedule

We deliver your order right away. We will normally dispatch your order to you in 3 working days. International orders are generally dispatched in under 3 working days.

 You must inform us within seven working days of delivery if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will not back order, you will only be charged for items in stock.

Tax Charges

For orders made from the UK or the European Union, 20.0% VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01478 611350 (International +44 1478 611350) or write to us at Isle of Skye Soap Company Ltd, Somerled Square, Portree, Isle of Skye, IV51 9EH

Privacy Policy

Isle of Skye soap Company Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies



Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
 a. Take and fulfil customer orders.
 b. Administer and enhance the site and service. 
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

 You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

 Any goods returned should be in saleable condition.

 These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

FAQ

Latest Blog Posts

  • Exciting Day at The Isle of Skye Soap Company
  • We’re Opening again this April 26th
  • What’s Your Favourite
  • Lots of New Goodies
  • Bothan Eòrna – Fancy Staying Here in 2018
Aromatherapy Oil Guide
The essential oils we use are all natural
– no manmade fragrances here!
Cedarwood | Geranium | Ginger | Grapefruit | Lavender | Lemongrass | Lime | Myrtle | Patchouli | Peppermint | Rosemary | Sweet Orange | Tea Tree | Ylang Ylang

 
Get Skye Soap Updates in your Inbox
Subscribe to keep up-to-date with our product and company news.

About Skye Soap Company

From the edge of the world, the Isle of Skye Soap Company was founded, its aim - to provide hand crafted aromatherapy soap, without colouring and using only the purest essential oils.

The Isle of Skye Soap Company, Somerled Square, Portree, Isle of Skye IV51 9EH Scotland

Shop Online

  • Shop
  • My Account
  • Terms & Conditions

Tel/Fax: +44 (0) 1478 611350
Email: sales@skye-soap.co.uk

Follow our dog blog

Join Us

  • Email
  • Facebook
  • Pinterest
  • Twitter

Subscribe - Get the latest news and shop updates from the Isle of Skye Soap Company.

We have soap for every skin type, from our original Skye range which is as clear as the water that surrounds the beautiful Isle of Skye.

Copyright © 2022 Isle of Skye Soap Company · Site by Skyewebsites

Copyright © 2022 · Skye Soap on Genesis Framework · WordPress · Log in